Skillwell AI Customer Service support

Smarter Customer Service

Skillwell's customer service AI solution leverages AWS's advanced Generative AI technologies, reducing the amount of manual work associated with customer service work by automatically creating summaries and collecting data that can be automatically routed to the desired systems using AWS's serverless services, eliminating the need for manual data entry. Significantly saving time and making work more efficient.

AI-enabled customer service

Our solution makes customer service work fast and efficient. You allow your customer service staff to focus on the essential service work, and you not only get happier customers, but also customer service agents.

Follow-up work on customer service can take up to

5 Minutes

For each customer encounter, the customer service agent has to spend a lot of time on follow-up work.

You can cut the time spent follow-up work with

Artificial Intelligence

There are many manual processes in customer service work that can be automated with AI.

Saving time on follow-up work by up to

100%

Time-consuming manual tasks such as labelling, transcription and language translations can be fully eliminated from the routine.

The benefits of AI enabled customer service

Time Savings

AI automates time-consuming tasks such as speech recognition and data logging, allowing customer service agents to handle more contacts faster.

Improved accuracy

AI reduces the chance of human error by automating data entry and summarisation, ensuring more accurate and consistent data.

A better customer experience

Faster processes means faster follow-ups and solutions, leading to a smoother and more responsive customer experience.

Productivity growth

With AI performing routine tasks, customer service agents can focus on more complex and value-added tasks, improving productivity

Consistency

AI ensures that summaries and data are recorded in the same way across different interactions, leading to a consistent quality of service.

Cost Savings

AI streamlines downstream processes, reducing the time and resources required for manual tasks, leading to cost savings for the company.

More efficiency in customer service

Although the key to customer service seems to be the interaction during the call itself, most of the time-consuming tasks often take place after the call. Once the customer has been served, the customer service agent has to enter the information into various systems. This includes manually creating or updating tickets, recording important information and summarising the content of the call. These post-call processes are critical to maintaining accurate records, ensuring follow-up and providing a great customer experience. However, these tasks can be time-consuming as they require diligence and accurate documentation to capture the key points of the conversation and any necessary follow-up. By leveraging AI solutions built on top of the robust AWS framework, it is possible to reduce the amount of unnecessary, but manual, work a customer service agent has to do.

Our Solution

Modern AI can significantly speed up post-sales processes by automating many manual tasks. AI-based services such as automated speech recognition, text summarisation and data collection can eliminate much of the workload for customer service agents. At the end of a call, AI can immediately convert the conversation from speech to text, summarise the key points of the call and record the necessary information into systems. This not only speeds up the work, but also reduces the chance of errors, improving the quality and efficiency of customer service. AI allows customer service agents more time to focus on the needs of customers, with routine tasks automatically performed in the background.

Why choose AWS as your cloud partner?

Global Infrastructure

AWS has a vast and geographically distributed network of datacenters, providing infrastructure resources in multiple regions around the world. This global reach allows you to deploy your applications and services closer to your end-users, improving latency and ensuring high availability.

Ready-to-use services

AWS offers a wide range of pre-configured and ready-to-use services, spanning from computing and storage to machine learning and analytics. These services can save you time and resources in setting up and managing your infrastructure.

Resilent security

AWS places a strong emphasis on security. They provide a range of tools and features to help you secure your data, including encryption, identity and access management, network security, and compliance certifications. AWS's security practices are trusted by enterprises and government organizations worldwide.