Skillwell's customer service AI solution leverages AWS's advanced Generative AI technologies, reducing the amount of manual work associated with customer service work by automatically creating summaries and collecting data that can be automatically routed to the desired systems using AWS's serverless services, eliminating the need for manual data entry. Significantly saving time and making work more efficient.
Our solution makes customer service work fast and efficient. You allow your customer service staff to focus on the essential service work, and you not only get happier customers, but also customer service agents.
For each customer encounter, the customer service agent has to spend a lot of time on follow-up work.
There are many manual processes in customer service work that can be automated with AI.
Time-consuming manual tasks such as ticketing and other possible recording tasks can be completely removed from the routine.
At Skillwell, we offer advanced cloud services, cloud consulting and Generative Artificial Intelligence solutions for companies that strive to optimize and enhance their operations. Our know-how in scalability, combined with in-depth expertise, enables the optimization of the cloud and the utilization of artificial intelligence in the best possible ways.
AI automates time-consuming tasks such as speech recognition and data logging, allowing customer service agents to handle more contacts faster.
AI reduces the chance of human error by automating data entry and summarisation, ensuring more accurate and consistent data.
Faster processes means faster follow-ups and solutions, leading to a smoother and more responsive customer experience.
With AI performing routine tasks, customer service agents can focus on more complex and value-added tasks, improving productivity
AI ensures that summaries and data are recorded in the same way across different interactions, leading to a consistent quality of service.
AI streamlines downstream processes, reducing the time and resources required for manual tasks, leading to cost savings for the company.
Although the key to customer service seems to be the interaction during the call itself, most of the time-consuming tasks often take place after the call. Once the customer has been served, the customer service agent has to enter the information into various systems. This includes manually creating or updating tickets, recording important information and summarising the content of the call. These post-call processes are critical to maintaining accurate records, ensuring follow-up and providing a great customer experience. However, these tasks can be time-consuming as they require diligence and accurate documentation to capture the key points of the conversation and any necessary follow-up. By leveraging AI solutions built on top of the robust AWS framework, it is possible to reduce the amount of unnecessary, but manual, work a customer service agent has to do.
Modern AI can significantly speed up post-sales processes by automating many manual tasks. AI-based services such as automated speech recognition, text summarisation and data collection can eliminate much of the workload for customer service agents. At the end of a call, AI can immediately convert the conversation from speech to text, summarise the key points of the call and record the necessary information into systems. This not only speeds up the work, but also reduces the chance of errors, improving the quality and efficiency of customer service. AI allows customer service agents more time to focus on the needs of customers, with routine tasks automatically performed in the background.
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AWS has a vast and geographically distributed network of datacenters, providing infrastructure resources in multiple regions around the world. This global reach allows you to deploy your applications and services closer to your end-users, improving latency and ensuring high availability.
AWS offers a wide range of pre-configured and ready-to-use services, spanning from computing and storage to machine learning and analytics. These services can save you time and resources in setting up and managing your infrastructure.
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Skillwell was collaborating with us in an agile way and tried to specify our problem and built good steps for data processing and demonstration. They had excellent skills in AWS and its analyzing and AI tools.
Fast response time, professional attitude and excellent service.
I felt I was getting real value out of the consultancy. All of the people I met were true AWS professionals. Big thumbs up!
So far have been quite short journey with Skillwell but we are happy to get good, fast and professional service.
Co-operation has started very well and it has been pleasure. They are competent, enabling, flexible, fast, agile.
Based on the start of our collaboration with Skillwell, they seem like a very competent bunch of people who have a genuine interest in solving our problems. So far, everything exceeds my expectations.
Skillwell has been quick to answer any questions and friendly.
Overall great experience, easy to work with, and professional.
Highly skilled staff, and professional services. They have been developing their services constantly for the last couple of years and have reached a very professional level in their services.
Easy going operations and discussion. We have walked thru also new things for both of us which has been fruitful.
Top expertise and flexible operation. Competent and versatile personnel. It's nice to work with them.
Skillwell is truly an awesome partner, pun intended. The can-do attitude and great skills in AWS make them a reliable and good partner for big or small, new or older businesses. I highly recommend Skillwell for any of your AWS development.
Good co-operation, they listen and act very carefully, what we are aiming to do. Active and consulting role in our common project.
Excellent customer-oriented service attitude. Good communication. Technical skills at good level.
We always get professional service fast and reliable even outside office hours. Skillwell is also clearly committed to the same kind of values as set in our code of conduct, which is very important to us.
Skillwell always recommends state-of-the-art ways to achieve business needs. They have made a dynamic and really cost-effective platform to gather, handle and distribute real-time information by using different AWS components.
They are helpful and want to use their competence with the AWS architecture. You get the right answers depending on your product development road-map.
They are open and happy to discuss various technical set-up and come with suggestions for development on AWS based on my inputs on product development road-map.
Good and continuing communication, professional staff and processes.
Skillwell proactively recommends all the latest and best AWS services to fulfill the business needs cost-effectively.
Very skillful personel at Skillwell. I'm a newbie with the AWS platform and they explained very well how things work in AWS and how to architect our solution on top of AWS.
The service was excellent, very flexible, and tailored to our needs. We felt we were in safe hands with Skillwell. Communication was frequent and our questions were answered quickly.
I have been extremely satisfied with their expertise.
Professional and flexible service. Good overall knowledge of AWS services.
Very useful workshop for us. Increased our understanding of how we use and how we could use AWS.
Effective and honest communication. Great AWS knowledge and are able to suggest good solutions based on our specific needs and use cases. Good flexibility in the work.
They fulfill the expectations. We get Amazon Rekognition service run for our purposes.
They provide professional service in a timely manner.
Cooperation with Skillwell went smoothly and they provided what they promised. It's nice to work with an operator you can trust. I definitely recommend their services!
Skillwell is a team of leading experts from Jyväskylä, established in 2018. Our experts have strong expertise in digital services, AWS cloud services and integration solutions. Companies know us as a reliable and up-to-date IT partner.
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