When long-term collaboration meets a genuine curiosity for new technologies, meaningful innovation follows. The journey between Skillwell and Lixani, from traditional software development to practical AI adoption, is a perfect example. The AI assistant integrated into Lixani’s ERP system brings users a smart, context-aware helper that makes information retrieval faster and the overall user experience smoother.

Years of Collaboration Built the Foundation for Innovation

The partnership between Skillwell and Lixani began years ago with software development. From the start, the cooperation proved exceptionally agile: open discussion, trust, and the ability to turn ideas into reality quickly have shaped the way the two companies work together.

As AI technologies started becoming a natural part of business operations, Lixani saw an opportunity to stay ahead of the curve. Their goal was clear: to provide customers with real, tangible value by integrating modern AI-driven solutions into their daily tools.

This led to a project to develop an AI assistant that would support users directly inside Lixani’s construction-industry ERP.

Faster Information Retrieval and Better User Support

Lixani’s ERP system is a central tool for many construction companies. It is used to manage projects, schedules, tasks, and documentation, but navigating a large amount of information can be challenging. Users sometimes needed help locating the right instructions or understanding certain system features.

Lixani wanted to simplify information retrieval and reduce the load from repetitive support requests. The goal became clear: build an AI-powered helper that could answer common questions, guide users in using the system, and provide up-to-date information directly in the interface.

The AI assistant acts as a digital expert. It searches information from Lixani’s internal knowledge base and provides clear, context-based answers, without users needing to browse manuals or contact support. Answers are instant, accurate, and available anytime.

Designing the Solution: AI as a Practical Tool for Professionals

In the planning phase, Skillwell and Lixani defined what the assistant should be able to do and who it should serve. The development started with a curated set of 50 questions and answers, which helped teach the assistant the terminology and needs specific to the construction industry.

The goal was never to create a general-purpose chatbot. Instead, the assistant was designed as a reliable tool for industry professionals, one that understands construction terminology and can make use of Lixani’s internal information to support users with precision.

A Secure, Scalable Foundation with Amazon Bedrock

The AI assistant was built on Amazon Bedrock, which provides a secure, scalable, and easily maintainable foundation for enterprise AI solutions.

Lixani’s internal instructions and documentation were integrated into Bedrock’s knowledge base, enabling the assistant to retrieve accurate information and generate answers based solely on verified, company-owned content. Using an EU-region model also ensures that security and data privacy remain at a high standard.

A Seamless Part of Lixani’s ERP

The AI assistant is not a separate tool, as it is fully integrated into Lixani’s ERP. Users can access it directly within the environment they already work in every day.

This makes the experience seamless: help is available exactly when needed, without switching applications or opening external tools. This also makes onboarding smoother, as the AI blends naturally into the existing workflow.

Solving a Key Challenge: Preventing Hallucinations

One of the biggest challenges in AI solution development is ensuring that the model provides only accurate and verified information, especially in industries like construction, where instructions and processes must be precise.

This project addresses the challenge by ensuring that the assistant’s responses are based exclusively on validated data from Lixani’s own knowledge base. The AI does not invent answers or rely on general assumptions; instead, every response is grounded in real, authoritative sources.

The result is a reliable digital assistant that truly supports professionals inside the system.

A Smoother User Experience and More Efficient Information Retrieval

The purpose of the AI assistant is to make Lixani’s ERP easier and faster to use. It answers common questions instantly, helps users find the instructions they need, and guides them through the system’s functionality, without manual searching.

The solution is expected to reduce repetitive questions, speed up daily tasks, and support users in learning to use the system more effectively. By making the ERP more intuitive and user-friendly, the AI assistant enhances the overall user experience and helps professionals get more out of the system.

Looking Ahead

This AI project marks an important step for Lixani on their journey towards smarter systems. It has also served as a shared learning platform, deepening both companies' understanding of how AI can support practical work.

The assistant represents a strong first step in integrating AI across the Lixani ERP ecosystem. In the future, AI can be extended to areas such as automatic document classification, report generation, or workflow optimization. The knowledge and experience gained from this project provide a solid foundation for future innovations.